Defective or damaged products are eligible for refund or exchange within 30 days of purchase. Our margins just aren't high enough to offer refunds because you changed your mind, or exchanges because you ordered the wrong size.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Email firstname.lastname@example.org with a photo of the defective/damaged item before returning it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.